FAQs

If you have questions about your order, please contact us by email at [email protected] or call us at (754) 799-3939 and provide your order number.

We currently accept Visa, Mastercard, and Discover through our website.

We ship to all 50 states in the US, but depending on the products you're purchasing, some exceptions may apply. Even though the sale, purchase, and use of hemp products is federally legal under the 2018 Farm Bill, several states have their own laws and restrictions on different cannabinoids, meaning we cannot lawfully ship products containing said compounds to those states. Every product on our site is equipped with a map of the United States detailing what states we can and cannot ship it to. 

We offer free standard 3-5 day shipping within the United States for orders over $99. Orders under $99 are subject to a standard $9.99 shipping fee.

After we receive your order, we will process it within 1-2 business days. Delivery times usually vary between 3-5 days depending on your location, and may be affected by inclement weather, holidays, or backorders.

If you receive an error message when processing your order and do not receive a confirmation email, it is possible that there was an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. Please note that we do not have these funds, and declined funds are typically held by the bank for 2-3 business days before being released back to your account.

We have recently implemented a new online returns or exchange system. On our website's returns page, you can enter your order number and the email used to place the order. The system will guide you through the process of selecting which item or items you wish to return or exchange, and a return shipping label will be generated for you to print out and use. Once the return is received and inspected, our customer service will process the reimbursement. We always ship via UPS.

Various state and federal laws, as well as our best practices at Chill Clouds, require us to verify your age for certain purchases or to access our website. To purchase from our site, you must be 21 years or older.

If your order status is "pending" when you check your account, it means that we have received your order, and it is being prepared for shipment. Orders generally ship within 24-48 hours after the purchase is made. Once your order has shipped, your order status will be updated, and your tracking number will be provided. We will also send you an email with your tracking information. Your package should arrive within 2 business days, shipped via UPS (UPS business class shipping terms applied).

Yes, once your card is charged, your order will be processed on the same day. You will also have the option to choose a monthly subscription plan at this point, which will determine the frequency of charges and shipments.

To request a return label, log in to your account and navigate to MY ORDERS. Select See Details for the eligible order you wish to return and click on the Return or Replace Items box below the order number. Fill out the return form, including the reason for the return, what resolution you are looking for (replacement, refund, or extra item), and any additional notes. Remember to upload photos for proof of purchase and the item being returned. If you need a replacement shipped to a different address, check the "add a different shipping address" box. Finalize your request by clicking the RETURN button. Our return address is: Fulfillment Center, 2252 Mason Ave, Daytona Beach, FL 32117.

Please send your return to our Fulfillment Center at 2252 Mason Ave, Daytona Beach, FL 32117.

Refunds for sale or discounted items will be for the amount paid, not the full price of the item.

To start your monthly subscription, you must register as a member on our website. You agree to receive promotional emails, including third-party offers, and our monthly newsletter, which you can opt-out of at any time. As a subscriber, we will ship you a package every month with the specific item you subscribed to, and you agree to pay the monthly subscription fee. We accept credit cards and use a third-party payment service to process payments. You can cancel your membership through your account page, but if you don't cancel at least 24 hours before your next order date, your subscription will automatically renew.

Yes, all subscription orders receive free shipping.

You can cancel up to 24 hours before your billing date or skip that month's subscription and wait for the next scheduled one.

No, you can't change the billing date, but you can skip a month's charge and wait for the next recurring order.

Yes, shipping costs apply for orders under $100 that include non-subscription items.

Absolutely. Delta 8 is considered to be one of the safest compounds available, and at Chill, we subject all of our products to a rigorous third-party testing process to ensure that only the highest-quality delta 8 carts are sold in our store.

Delta 8 THC is federally legal, but it remains illegal in 13 states, including Alaska, Colorado, Delaware, Idaho, Iowa, Montana, New York, Nevada, North Dakota, Rhode Island, Vermont, Utah, and Washington.